Refund policy

Return & Refund Policy

Last Updated: June 17, 2026

Thank you for shopping at canshirts.shop. We aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please read our Return & Refund Policy below.

Business Information

Business Name: Radha Enterprise
Brand Name: canshirts.shop
Managed By: Dobariya Ketnaben Bharatbhai
GSTIN: 24ITKPD6886G1Z7
Email: canshirts@outlook.com
Phone: +91 70411 00810

Registered Address:
B-292, Shyam Nagar Society
Navagam, Near Shyam Nagar BRTS
Kamrej
PO: Kamrej Char Rasta
District: Surat
Gujarat – 394185
India

Return Eligibility

You may request a return if:

You received a damaged product
You received a defective product
You received the wrong item
The product is significantly different from its description

Return Conditions

To be eligible for return:

Return request must be made within 7 days of delivery
Product must be unused and in original condition
Product must include original packaging, tags, and invoice
Products showing signs of use, washing, or damage caused by customer will not be accepted

Non-Returnable Items

The following items are not eligible for return:

Used or washed products
Items damaged due to customer misuse
Customized or personalized products (if applicable)
Clearance or discounted sale items (unless damaged or wrong item delivered)

Return Process

To request a return, contact us with:

Order number
Name
Reason for return
Photos or videos of the product (if applicable)

Contact Email: canshirts@outlook.com
Phone: +91 70411 00810

Once approved, we will provide return instructions.

Refund Policy

After we receive and inspect the returned product:

Refunds will be processed if approved
Refunds will be credited to the original payment method
Processing time: 5–10 business days (depending on bank/payment gateway)

For COD orders, refunds may be processed via bank transfer or other available method.

Exchange Policy

We may offer exchanges for:

Damaged products
Wrong items delivered
Defective products

Exchange requests must be made within 7 days of delivery, subject to stock availability.

Return Shipping

If the return is due to our error (wrong/damaged item), we will cover return shipping or arrange pickup
If return is due to customer preference, return shipping costs will be borne by the customer